Delivery & Returns

Domestic Shipping (Thailand Distribution Center)

 

All in-stock products are shipped free of charge with THAI Post Priority Mail to anywhere in the Kingdom. Shipment throughout Thailand will be usually take 2 to 4 business days.  Faster shipping methods are (EMS) are available.  If for some reason you're having trouble receiving or finding your order, please email us at support@devonanddrew.co.uk

We will will ship your package anywhere in the world via Thai International Post.  Standard International post can take anywhere from 7 business days up to 21 business days subject to your country's customs department.  There are faster options chosen at checkout via EMS and DHL.  

 

Returns/Exchanges

 

We want all our customers, pets included to be happy with their purchases.  If for some reason you are not satisfied with your purchase.  Please contact us via email within 3 days of receipt of goods.  All items must be returned within 28 days of inital shipment.  We will help you with the process of returning and or exchanging your item.

 

 How to Return/Exchange your product

 

Please not that when you return your product(s), it is very important to state the order number as well as your name and address.  We recommend to use traceable methods and retain a tracking number as we will not be liable of any damage of loss during transit. 

All products must be returned in their original packaging and must be unused.  In addition, a detailed description of the problem is required.  We reserve the right to refuse a refund/exchange for used or damaged returned products.  

Please note that you must contact us before returning your product(s).  Our return address is:

Devon & Drew Co., Ltd.

No. 12 Pahonyothin 6

Bangkok Thailand 10400